Do you have a complaint about the quality of the care provided?

General practitioners OZL strives for good quality care. Nevertheless, it is of course possible that you experience dissatisfaction. Together, we will go through your report and the complaints officer will start an internal investigation. You will then receive a response from our complaints officer within one week. Where possible, we offer a solution or take action to prevent such complaints in the future. If you are not satisfied with the response of the complaints officer, you can still contact the Foundation for Complaints and Disputes in Primary Care (SKGE): www.skge.nl. This organization is intended for complaints about healthcare. Your complaint will then be reassessed, with the SKGE’s decision ultimately binding.

How do you file a complaint?

• Discuss your complaint immediately with your doctor or another employee of GP Spoedpost OZL.
• Submit your complaint via this digital form or in writing to:
  
  general practitioners Emergency Post OZL
  Attn: Reports-Complaints-Calamities Officer
  P.O. Box 2524
  6401 DA Heerlen

Have you filed a complaint?
Then you will receive a response from our complaints officer within one week. In close consultation, a suitable solution will then be considered. Carrying out any long-term adjustments may take a little more time. We ask for your understanding.

If you are not satisfied with the response of the relevant officer in response to your complaint, you can still contact the Foundation for Complaints and Disputes in Primary Care (SKGE): www.skge.nl. This organisation is intended for complaints about the care provided by a GP practice or out-of-hours GP service, if you are not satisfied with the final handling by the official. Your complaint will then be reassessed, with the SKGE’s decision ultimately binding.