Why am I getting a bill if I’ve only spoken to the triage assistant?
The telephone contact with the triage nurse of the GP emergency station is a triage consultation. There are costs associated with this. We will charge you for these costs.
What can I do if I have questions about my invoice, or if I do not agree with (the amount of) the invoice?
If you have any questions about your fracture or if you do not agree with your invoice, you can contact the financial administration of general practitioners OZL, available on Mondays, Tuesdays and Thursdays from 8:30 a.m. to 4:30 p.m. and on Wednesday mornings from 8:30 a.m. to 12:00 p.m. on 045 – 747 00 40 and via debiteuren@hozl.nl. The rates are set annually by the Healthcare Rates Board. We have to stick to that.
Are you not insured, or do you have non-European health insurance?
Are you not insured? Or if you are not in possession of a ‘European Health Insurance Card’, you will receive your invoice at the counter, which you can pay immediately, preferably by debit card.
Do you have European health insurance?
We can claim directly from your European health insurer if you have a valid ‘European Health Insurance Card’.
How much does a visit to the GP emergency room cost?
All GP care is insured through the basic insurance. This means that these costs are not at the expense of your deductible. So you don’t have to pay any costs for GP care. The amount of the costs is determined each year by the Dutch Healthcare Authority. The rates for 2023 are:
How does the payment work?
Both the telephone consultation and the consultation at the general practitioner’s emergency station and the home visit will be charged. As a rule, we can use your insurance details to claim directly from your health insurer. You don’t have to worry about it. We can claim directly from Dutch health insurers or if you have a ‘European Health Insurance Card’. If your health insurance details are not known to us, you will receive an invoice at home. You can declare this yourself. Does this bother you? Please contact us and provide us with your health insurance details. Costs of a consultation or treatment can also be cash or […]